About Your Faithful Assistant

Your Faithful Assistant is committed to assisting our Mental Health Practices in leveraging the expertise and skills of freelancers in a manner that allows them to operate more efficiently while focusing on achieving their goals. Our success is a consequence of supporting each practice and their clients with care and compassion so clinicians can focus on therapeutic support. We are comprised of a team of Professionals that provide hands-on support while becoming an integral part of your practice.

Your partnership with us allows you to:

Strategize practice development
Focus on therapeutic support
Lean on someone else to assist in getting things accomplished
Envision the future

We partner with you by:

Becoming a reliable component of your mental health practice
Customizing services to fit your needs
Performing quality work by trained professionals
Maintaining a high level of integrity
Ensuring confidentiality

Mission and Values

Key values we subscribe to include attentiveness, compassion, commitment, competency, and integrity.

Our Team

Shelley Drasal, Principal, Virtual Assistant

Shelley is a proficient, self-motivated, energetic Virtual Assistant with over 30 years of professional experience. Her experience and proven leadership abilities include managing, developing, and motivating teams to obtain their objectives while also maintaining daily operations. Professionalism and a desire to excel have qualified Shelley to operate her own business and to place a high level of integrity into the jobs that she performs.

Shelley has completed HIPPA training and currently oversees and manages all aspects of  Your Faithful Assistant, LLC, including screening and hand selecting all Virtual Assistants, training and client satisfaction.

Jenn Mrok, Mental Health Virtual Assistant, Training &Onboarding Specialist

Jenn brings to her position a wealth of knowledge gleaned from her experience as an office manager for both doctor’s offices and an IT Training company. Her top-notch communication skills and willingness to ‘go the extra mile’ help establish and maintain strong connections with our clients. Her dedication is above reproach and she enjoys the work/life balance she has with working remotely.

Jenn has completed HIPPA training and currently serves as Practice Scheduler for  Mental Health Practices in Maryland and West Virginia.

Andrea Snyder, Mental Health Virtual Assistant

Prior to joining YFA in 2016, Andrea worked in a number of industries including the legal, finance and non-profit sectors, where she served as a researcher, analyst and administrative assistant, respectively.  Her creative skills and attention to detail are valuable assets, while her commitment to always give her best provides unparalleled customer service to our clients. Andrea values the opportunity to learn new skills where she can put her strengths to the best use.

Andrea has completed HIPPA training and currently serves as Practice Scheduler for  Mental Health Practices in Maryland.

Melanie Macon, Mental Health Virtual Assistant

Melanie has worked as a Virtual Assistant for the past 13 years. Her clients ranged from medical to private investigations as well as a real estate broker. She also did cold calls for a charitable organization for donation pick-ups. Before working as a VA, Melanie worked in many fields from preschool teacher to administrative assistant for a property management company.

Melanie has completed HIPPA training and currently serves as Practice Scheduler for Mental Health Practices in Maryland and Virginia Beach.

Chloe Storm, Mental Health Virtual Assistant

Chloe is a skilled professional with a strong background in administrative work. Her commitment to excellence and professionalism is evident in her previous roles, where she has successfully managed various administrative tasks with efficiency and precision. She is extremely familiar with HIPAA regulations, having actively applied her training in the field on multiple occasions. Her organizational skills and attention to detail make her a valuable asset in managing appointments, coordinating schedules, and supporting the overall efficiency of the practice. Chloe is dedicated to becoming a reliable component of mental health practices, customizing her services to meet specific needs.

Chloe has completed HIPAA training and currently serves as a Practice Scheduler, ensuring smooth operations for Mental Health Practices in Maryland.